Returns and Warranty Policy
Returns and Exchanges
Need to set up a return? Click here to begin: Return Process
All you need is your order number and email address.
ECS Tuning will accept returns for unused products within 90 days of the ship date for a refund to the original payment method used. The customer is responsible for the return shipping costs and fees. If selecting to use a prepaid shipping label, the shipping cost will be deducted from the total refunded amount. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. Special order parts are non-refundable.
In the event that we find an error on our website or on behalf of an ECS Tuning Representative, we will provide a return shipping label from the original delivery location.
Any domestic orders that are returned to ECS Tuning as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.
Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.
Some products offered by ECS Tuning may have a core charge deposit that is required during the initial purchase. In some cases, ECS Tuning is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, ECS Tuning may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.
In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to ECS Tuning in the original OEM package in which the original product was sent.
ECS Tuning inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. ECS Tuning does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.
Please allow an ample amount of time for core charges to be processed, as ECS Tuning needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within 30 days of original purchase.
Shipping Charges are non-refundable.
ECS Tuning now offers an online returns solution! To get started, simply log into your ECS Tuning account, Click the “View Orders” button on the My Account home page and select the order that you wish to make a return on to begin. If you have any questions, feel free to reach out to our Customer Service Team for assistance!
Please note: Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an ECS Tuning Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. In the event that a return label is provided, these charges may be deducted from the total refund you receive.
Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. ECS Tuning will not accept COD deliveries.
All in store credit balances will expire after one year from the original purchase date.